🛒 Customer Policies

📦 💰 Welcome to Are You OK? Games.
We’re committed to providing a smooth, transparent, and trustworthy shopping experience.
Below you’ll find all details on our shipping process, return options, cancellations, and refunds.

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🚚 Shipping Policy

• We currently ship within the mainland United States only.
• No shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or international destinations.
• All orders shipped via USPS Ground Advantage with a flat fee of $3.99.
• Orders over $60 qualify for free shipping.
• Processing time: 1–2 business days (Mon–Fri, excluding holidays).
• Delivery time: 2–5 business days after shipping.
• Confirmation email with tracking sent once shipped.

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🔄 Return & Replacement Policy

Return Eligibility

• Returns accepted within 30 days of delivery if unopened and sealed.
• Product must be in resalable condition (no wear, tear, or damage).
• Purchase must be made directly through the official website.
• Refund issued to original payment method (excluding shipping charges).
• Opened, used, or tampered items are not eligible.

Non-Returnable Items

• Opened or used products
• Items damaged by improper handling/storage
• Products from third-party retailers/resellers
• Returns requested after 30 days

Replacements for Damaged/Defective Items

• Contact within 14 days of delivery with:
  • Order number
  • Brief description of issue
  • Clear photos of damage/defect
• Verified replacements shipped within 3–5 business days.
• May request return or safe disposal of defective item.

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📦 Lost or Stolen Packages

• If tracking shows “Delivered” but package not received:
  • Verify shipping address
  • Check with neighbors/building management/local USPS
  • If unresolved, email support to initiate USPS claim or arrange replacement

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❌ Order Cancellations & Refund FAQ

Can I cancel my order?

• Yes, within 12 hours of purchase if not yet shipped.
• Once tracking number issued or processing begins, cancellation not possible.
• Email support@areyouokgames.com with subject “Cancel My Order.”

Can I change my shipping address?

• Possible only if order not yet fulfilled.
• Email support immediately with correct address + order number.
• Once label created or package in transit, cannot modify.

When will I receive my refund?

• Refunds processed once returned item is received and inspected.
• Processing time: 3–5 business days.
• Bank/payment provider may take 3–10 additional business days.

Can I return an opened product?

• ❌ No. Only unopened, sealed products within 30 days.

What if my item arrived damaged/defective?

• Contact support within 14 days with order number, photos, and description.
• Replacement shipped within 3–5 business days.

Can I get a refund for shipping?

• Shipping charges are non-refundable unless order was damaged, defective, or incorrectly fulfilled.
• If issue is on our end, we cover return shipping costs.

What if my package is lost/stolen?

• Double-check address, ask neighbors, wait 1 business day.
• If still missing, contact support to file claim or arrange replacement.

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📧 Customer Support

• Email: support@areyouokgames.com
• Response time: 24–48 hours (Mon–Fri) **

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📋 Policy Summary

Category	Policy
Return Window-	30 days from delivery (unopened only)
Refund Method-	Original payment method
Restocking Fee-	None
Replacement Window-	14 days from delivery (damaged/defective)
Return Shipping-	Paid by customer unless damaged/defective
Eligibility-	Mainland U.S. orders only
Cancellation Window-	Within 12 hours (if not shipped)